客服崗位

網站運營過程中(zhōng)客服的作用如下(xià)：

1、塑造産品和網站的形象：客服是客戶了解産品和公司的重要窗口，通過和客服的溝通，客戶可以逐漸了解到賣家的服務态度和産品的信息，從而在客戶心中(zhōng)形成良好的形象1。

2、工(gōng)單管理：客服可以将解決不了的問題，創建工(gōng)單分(fēn)給相應的部門進行解決，同時系統會分(fēn)單的時間通知(zhī)和跟進不同的部門解決問題，還可以根據訪客的需求創建訂單，在分(fēn)給銷售人員(yuán)，工(gōng)單管理功能可以對訂單及時的跟進，促進後續簽單，對訂單的完成情況也可以随時查看，方便管理，提高工(gōng)作的效率。

---

Building product and website image: Customer service is an important window for customers to understand products and companies. Through communication with customer service, customers can gradually form a good impression of the seller's service attitude and product information.

Work order management: Customer service can create work orders for problems that cannot be resolved and assign them to the corresponding departments for resolution. The system will also notify and follow up on the time of distribution to different departments to solve the problems. Customer service can also create orders based on the needs of customers and assign them to sales personnel. The work order management function can timely follow up on orders to promote subsequent signing, and also allows you to conveniently manage the completion status of orders at any time for efficient work.

• 上一(yī)篇：網頁美工(gōng)崗位
• 下(xià)一(yī)篇：内容編輯崗位